In case of direct routing you need to assign the suited Teams Online Voice Routing policy. Source: Screenshot Microsoft Teams Admin Center \ Call Queue \ Assign calling IDĭepending on your Teams calling deployment (calling plans, direct routing, operator connect) the Teams Resource Account must be able to make an outbound call. That it works the user must be member of a Teams Call Queue (CQ).įurthermore in the Teams CQ a Teams resource account must be added. Source: Screenshot Microsoft Teams App on Windows July 2th, 2022 Notes for Teams admins Click with which number you want to call out.Click on the drop-down on the right besides the call button.Enter a phone number you would like to call.To call out using another number do the following: Today, if you are member (agent) of a Teams Call Queue you can make an outbound call dynamically. How to call out with another phone number in Microsoft Teams? calls could not be received from all Teams clients like Teams on the web or on the mobile. Using collaborative calling in a Teams channel already allowed to make outbound calls with another phone number but this had some other tradeoffs, e.g. If a user must suppress his number (DID) a Teams Admin can assign a Caller ID Policy but that’s static. Source: Backgroundīy default you can only assign one phone number to an enterprise voice enabled user in Microsoft Teams. In May 2022 I already wrote another post that this feature is on the roadmap. The feature just showed up in my Microsoft Teams App for Windows. In this post I describe a recent Teams calling update which enables users to dynamically decide and make outbound calls with another phone number.
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